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Associate, Monitoring, Evaluation and Learning, DIAL

Position Overview

The Digital Impact Alliance (DIAL) is a global alliance to enable the digital ecosystem to deliver greater scale, efficiency, and social impact as it creates more inclusive digital economies in emerging markets. Working with partners, DIAL generates evidence of what works through a series of demonstration projects, distils insights and tools to promote scale-up and replication, and provides mechanisms to encourage knowledge sharing, collaboration, and co-investment throughout the ecosystem.
DIAL is funded through a collaboration among the Bill & Melinda Gates Foundation, USAID and the Swedish International Development Cooperation Agency (Sida), and hosted within the UN Foundation in Washington, D.C.

The Monitoring, Evaluation, and Learning (MEL) unit, part of the Executive and Strategy Office, is key to DIAL’s ability to measure and learn from its successes (and failures) and to contribute to the sector’s understanding and ability to improve.  DIAL’s approach to MEL involves gleaning insight from individual projects as a way to adapt the implementation of those projects based on lessons learned. This also includes focusing on how the investments in these projects are collectively addressing the challenges of the digital ecosystem beyond DIAL and improving lives for underserved populations in emerging markets.  The Associate of MEL will play an important role in helping create and implement the systems, tools, and culture needed to share data responsibly, learn collaboratively, and demonstrate effectiveness at all levels of DIAL’s work.  This role demands a committed, experienced knowledge management professional, with advanced technological skills and aptitude. 

DIAL is seeking an Associate to support the capture, organization, management and internal sharing of DIAL results and learnings, as well as best practices emerging from the digital ecosystem. The Associate for MEL supports the Senior Manager of MEL and the Director of Program Operations in enabling DIAL to track its progress and impact, share lessons learned and enable DIAL to tell its organization’s story, ultimately working toward a more inclusive digital ecosystem.

The Associate will act as the de facto knowledge management resource at DIAL. The Associate will help research and monitor secondary data sources of interest to DIAL’s work and help promote an overall data-driven approach to DIAL’s work. Additionally, the Associate will manage DIAL’s inventory of measurement instruments, including surveys, trip reports that assess the return on investment, and anecdote log. The Associate will help to streamline and manage DIAL’s list of indicators and pull relevant data points for use in proposals and reporting from DIAL’s MEL database. The Associate will also support the development of a system to manage DIAL’s process learnings by pulling from After Action Reviews of key events, Pause & Reflect sessions across DIAL programs, and other resources, to feed into regular updates for the digital ecosystem on what DIAL is learning through an adaptive management approach.

The Associate will report to the Senior Manager, Monitoring and Evaluation, and in turn to the Director of Program Operations. This individual will also work closely with the Insights and Impacts team, project staff, operations, and communications.

Essential Functions

  • Promote knowledge generation, capture, and sharing through DIAL’s operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in DIAL;
  • Share experiences across DIAL on innovative approaches in knowledge sharing within organizations;
  • Review materials produced by DIAL staff to look for lessons related to DIAL’s process and impact;
  • Support facilitated exercises like focus groups, Theory of Change, Appreciative Inquiry, Lessons Learned, etc. to help project teams articulate on what works, why, and why not;
  • Contribute to high quality knowledge management products by compiling lessons across projects and portfolios;
  • Maintain DIAL’s measurement instrument inventory and master indicator list and help manage the MEL database through quality assurance and strong attention to detail;
  • Research, collect, and organize data and information to create reports on DIAL’s historical experience from the Executive Team and Project Units;
  • Coordinate activities related to knowledge management such as the creation of an internal newsletter and/or best practices database and coordination of learning activities, technical presentations and forums;
  • Help integrate data metrics into reports, proposals, and other communications materials;
  • Other duties as assigned.

Selection Criteria

  • 2-4 years of relevant professional experience; preferably including working internationally, NGO, or technology-oriented organization (including internships);
  • Bachelor’s degree in social sciences, international development, or other relevant related field; preference for people with course work in data analysis and visualization;
  • Ability to develop and monitor Knowledge Management (KM) initiatives, relevant KM analytics, and global trends for technical learning;
  • Experience collecting and converting data and information into actionable reports and analytical tools;
  • Capability to communicate knowledge effectively through various mediums including data visualization and reports, learning activities, and other methods;
  • Beginning data analytic and problem-solving skills, including ability to draw meaning and trends from data and recommend actions to address issues;
  • Excellent communications and coordination skills and cultural sensitivity, with ability to work with international project teams at headquarters and in-country;
  • Strong technical skills in standard software programs (such as Microsoft Excel), web-based applications (such as Google suite and Sharepoint), databases (such as World Bank Development Indicators), data visualization tools (such as PowerBI), and statistical software (such as R or EnVivo);
  • Strong facilitation skills, convening groups of individuals and guiding through conceptual analysis and consensus building (e.g., program design, theory of change, etc.);
  • Some experience with both quantitative and qualitative research methods, including data collection, analysis and presentation;
  • Sense of humor; highly organized; demonstrates grace under pressure; and delivers results in a fast-paced environment;
  • A willingness to travel domestically and internationally (no more than 10%, amount is negotiable);
  • Ascribe to DIAL’s values of Commitment, Collaboration, Empowerment, Courage and Thoughtful Action;
  • Ability to work under pressure and handle stress;
  • Ability to meet regular attendance/tardiness policy.

Benefits & Compensation

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

  • A choice of two health plans through CareFirst (PPO or HDHP with HSA),
  • dental insurance,
  • vision discounts,
  • flexible spending accounts,
  • 403b retirement savings plan with a generous matching contribution,
  • group term and supplemental life insurance,
  • short-term disability,
  • long-term disability,
  • health club discounts,
  • commuter benefits, and
  • employee assistance program.

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of parental leave.


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