United Nations Foundation

Senior Program Manager, Digital Impact Alliance

Employment Opportunity - Remote - Full Time

Position Overview

The Digital Impact Alliance (DIAL) is a “think, do, replicate” tank that investigates digital transformation best practice at the national, regional, and global level. We combine practical research with evidence-based advocacy to identify which digital efforts work, package them as re-usable solutions and encourage their use.

DIAL is funded through a collaboration among the Bill & Melinda Gates Foundation, the United Kingdom’s Foreign & Commonwealth Office (FCDO), and the Swedish International Development Cooperation Agency (Sida), and hosted within the UN Foundation in Washington, D.C.

The Senior Program Manager plays an important role in fostering the sound program management by supporting DIAL’s objectives, including technical oversight of programs and activities. The Senior Program Manager acts as a thought partner with objective, program, and technical leads to support DIAL’s work by supporting strategic planning, developing and maintaining annual budgets and managing and tracking program workplans. The Senior Program Manager’s responsibilities include managing the program lifecycle so key projects are delivered on time, within scope and within budget. S/he will work with a team focused on the research, advocacy, and communications of key thematic areas and, thus, should be interested and well versed in such areas.

This individual will oversee coordination among programs within objectives and serve as an integration point with other programs and objectives in the organizational structure. This individual will also work closely with other units such as Monitoring, Evaluation & Learning to ensure a data-driven approach to program planning and implementation. She/he will oversee all operational-related aspects of their programs while managing deadlines, assigning responsibilities, and/or delegating, as necessary, and monitoring the progress of the program against the results framework and key performance indicators on a routine basis.

This is a U.S. based position with preference for Washington D.C.

Essential Functions

  • Drives the direction of the overall program lifecycle, overseeing program technical leads to ensure delivery within time, scope, and budget with risks addressed
  • Manages multiple programs, working across programs, teams, and objectives to develop an integrated program implementation
  • Proactively solves complex problems arising from program implementation and develops new tools/templates “fit for purpose” of these new solutions
  • Defines key performance indicators – develops metrics for core program and processes for improved delivery on program objectives
  • Drives resolution of critical issues for vendors as well as supports processes/system deep dives to ensure root cause analysis and course correction resulting in more efficient program implementation
  • Demonstrates awareness of DIAL’s objectives and trends that may affect implementation of the organization’s strategy while also communicating dependencies of changes to other teams.
  • Partner with Senior Directors and program leads on overall management to deliver on programs, projects, and annual Board commitments
  • Manage relationships with internal and external partners, escalating issues when needed.
  • Oversees the development and review of program budgets, working closely with program leads on recommended budget tradeoffs where necessary and developing assumptions that drive budget estimates
  • Oversees, reviews, and uses data from budget versus actuals to inform strategic thinking and proposals for DIAL leadership related to key budget decisions
  • Partners with Senior Director, Programs & Operations and leads on RFPs and RFAs where necessary
  • Maintain working knowledge of the UNF agreement process (for both contracts and grants), and when to utilize the proper templates accordingly. (As applicable to the role)
  • Draft and review agreements and maintain an understanding of all agreement terms and applicable flow-downs, consulting with UNF’s finance/contracts team as needed. (As applicable to the role)
  • Attend training sessions provided by UNF’s contracts team to maintain and keep up to date with UNF’s current policies and procedures. (As applicable to the role)
  • Maintain strong knowledge of UNF’s Salesforce database to be able to process and track agreements, extract information and prepare reports. (As applicable to the role)
  • Other duties as assigned

Selection Criteria

  • Bachelor’s degree or higher in relevant major/concentration
  • 7-10 years of program management preferred
  • Including 4-6 years of relevant experience with the management of government and multi-lateral contracts; FCDO, Sida or BMGF preferred
  • Prior experience working with an advocacy, research and/or policy team, preferred
  • Demonstrated success at collaborative problem solving and flexibility to create a roadmap of the “what” and “why” of the program management process
  • Demonstrated expertise in program management shown through managing multiple complex projects and programs simultaneously; certification in Project Management for Development (PMDPro) or similar preferred
  • Exceptional time-management, organizational, analytical, and problem-solving skills
  • Excellent teamwork/management including internal and written communication skills; ability to maintain a stabilizing presence when confronted with conflicting demands
  • Supports decision making in matrix management
  • Proven budgeting skills, optimizing cost allocations across multiple donors, and management burn rates
  • Experience costing and supporting proposals.
  • Experience working across functions as part of a large organization; international work experience preferred.
  • Experience sourcing vendors, negotiating contract terms and modifying grant and contract agreements.
  • Demonstrated proficiency in Office 365 tools, including Excel, PPT, in addition to program management tools and Salesforce
  • Demonstrated interest in technology-for-development sector strongly preferred
  • Fluency in spoken and written English required; knowledge of other languages preferred
  • Ability to work under pressure and handle stress
  • Ability to meet regular attendance/tardiness policy

Benefits & Compensation 

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

  • a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
  • dental insurance
  • vision insurance
  • flexible spending accounts
  • 403b retirement savings plan with a generous matching contribution
  • group term and supplemental life insurance
  • short-term disability
  • long-term disability
  • health club discounts
  • commuter subsidy
  • back-up care
  • employee assistance program

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.

The United Nations Foundation is proud to be an equal opportunity and affirmative-action employer. The United Nations Foundation provides equal employment opportunity to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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