Associate, Membership and Operations, UNA-USA
WASHINGTON, DC
Full Time
Employment Opportunity
Entry Level
Position Overview
The United Nations Association of the United States of America (UNA-USA) informs, inspires and mobilizes Americans to support the principles and vital work of the United Nations. UNA-USA’s grassroots membership includes over 200 chapters and more than 20,000 members nationwide who engage in public education and advocacy, promoting strong US-UN relations. UNA-USA is a program of the United Nations Foundation. UNA-USA and its sister organization the Better World Campaign represent the single largest network of advocates and supporters of the United Nations in the world.
The Operations Associate, UNA-USA is responsible for administrative, logistical, and programmatic support of UNA-USA’s major initiatives. Critical elements of this position include managing the membership database and related projects, providing excellent customer service, conducting in-depth reporting and data analysis, oversight of contracts and agreements, arranging registration for events, processing honorariums and stipends, supporting events and program logistics, and providing administrative support for the UNA-USA team, chapter leaders, and National Council.
The Operations Associate, UNA-USA, reports to the Managing Director, UNA-USA and is based in Washington, D.C. (hybrid role).
Essential Functions
Membership & Customer Service
For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:
Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.
LI-#Hybrid
The United Nations Association of the United States of America (UNA-USA) informs, inspires and mobilizes Americans to support the principles and vital work of the United Nations. UNA-USA’s grassroots membership includes over 200 chapters and more than 20,000 members nationwide who engage in public education and advocacy, promoting strong US-UN relations. UNA-USA is a program of the United Nations Foundation. UNA-USA and its sister organization the Better World Campaign represent the single largest network of advocates and supporters of the United Nations in the world.
The Operations Associate, UNA-USA is responsible for administrative, logistical, and programmatic support of UNA-USA’s major initiatives. Critical elements of this position include managing the membership database and related projects, providing excellent customer service, conducting in-depth reporting and data analysis, oversight of contracts and agreements, arranging registration for events, processing honorariums and stipends, supporting events and program logistics, and providing administrative support for the UNA-USA team, chapter leaders, and National Council.
The Operations Associate, UNA-USA, reports to the Managing Director, UNA-USA and is based in Washington, D.C. (hybrid role).
Essential Functions
Membership & Customer Service
- Maintain membership data in Salesforce to ensure accurate, current information.
- Compile monthly membership reports and analysis for internal and external purposes.
- Process member benefits for varying member categories (e.g. mail Lifetime pins, etc.)
- Serve as point person with CRM team to oversee all projects related to Salesforce, EveryAction, Upland, and other platforms used by UNA-USA team.
- Process and distribute all monthly membership reports and quarterly cash reports to UNA-USA chapter leaders.
- Work with Managing Director to coordinate new and renewal membership mailings with printer, includes list generation and inventory oversight.
- Oversees general email inboxes and responds to applicable messages or directs to appropriate colleague.
- Supports membership-related activities on UNA Forum (UNA-USA online community platform), including membership verification, Affinity Group approvals, and technical support.
- Set-up and maintain registration for national UNA-USA events—both virtual and in-person—including Global Engagement Summit, Leadership Summit, UN Day, and other programs as necessary.
- Support pre-registration, onsite registration, and post-registration logistics, including name tag production, attendee materials and reporting.
- Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing.
- Process speaker stipends/honorariums for all UNA-USA events.
- Process PRFs to speakers and partners as assigned/needed.
- Arrange contracts and payment processes for UNA-USA events and programs related to venue, catering, and other vendors.
- Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing and agreements.
- Provide support as necessary, including outreach, communications, logistical assistance, speaker facilitation, or session development for UNA-USA events such as Global Engagement Summit, UNA-USA Leadership Summit, UN Day, etc.
- Schedule monthly calls and send out meeting reminders for the National Council and National Council Committees as appropriate.
- Provide logistical support for National Council meetings (i.e. agendas, presentation support, catering, name plates, etc.).
- Provide logistical support for National Leadership calls as needed.
- Serve as staff liaison for the UNA-USA National Council Nominating Committee including administration of regular and special elections of Regional Representatives.
- Set-up and maintain application process and registrations for UNA-USA delegates participating in national and international events.
- Process stipends and LOIs for national leadership.
- Disseminate UNF and BWC reports/communications to national leadership as needed.
- Act as staff liaison to assigned UNA-USA Affinity Group
- Meet periodically with Affinity Group Advisor and Affinity Group Co-Chairs
- Support annual nomination and election process of leadership
- Provide some administrative functions (e.g. Zoom calls, virtual program management, etc.)
- Coordinate travel arrangements (transportation, lodging, travel advances, schedules) and process expense reimbursements for senior staff as needed.
- Coordinate the processing of all contracts and agreements for the UNA-USA team.
- Maintain a working knowledge of the UNF agreement process (both for contracts and grants)
- Assist with drafting and reviewing agreements while maintaining and understanding of existing agreement terms and applicable flow downs.
- Maintain a strong knowledge of UNF’s Salesforce database to be able to process and track agreements, extract information, and prepare reports.
- Provide administrative support to Executive Director.
- Maintain inventory of UNA-USA swag and supplies for staff.
- Coordinate UNA-USA “swag” orders with designated vendors and manage UNA-USA store with vendor(s).
- Process PRFs to speakers and partners as assigned/needed.
- Coordinate regular follow-up with chapter leaders on outstanding operational items.
- Perform related duties and/or tasks as assigned.
- Bachelor's degree in a related field.
- 1-3 years’ professional experience.
- Interest in international issues.
- Proficiency in Microsoft products.
- Database management experience required; Salesforce preferred.
- Strong organizational skills required.
- Strong ability to multi-task and work in fast-paced environment.
- Ability to use critical thinking and problem-solving.
- Ability to use discretion and independent judgment.
- Excellent verbal, written, organizational, and interpersonal skills.
- Ability to exhibit appropriate professional conduct with different audiences and stakeholders.
- Ability to present information concisely and effectively, both verbally and in writing.
- Ability to organize and prioritize work and manage one’s time effectively.
- Flexible and willing to respond to changing priorities and assignments as necessary.
- Some travel will be required.
- Ability to meet regular attendance/tardiness policy.
- Ability to work prioritize competing priorities.
For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:
- a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
- dental insurance
- vision insurance
- flexible spending accounts
- 403b retirement savings plan with a generous matching contribution
- group term and supplemental life insurance
- short-term disability
- long-term disability
- commuter subsidy
- back-up care
- employee assistance program
Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.
LI-#Hybrid
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