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Senior Manager, Digital Principles Training, Digital Impact Alliance

Position Overview

The Digital Impact Alliance (DIAL) is a “think, do, replicate” tank that investigates digital transformation best practice at the national, regional and global level. We combine practical research with evidence-based advocacy to identify which digital efforts work, package them as re-usable solutions and encourage their use. DIAL is funded through a collaboration among the Bill & Melinda Gates Foundation, the United Kingdom’s Foreign & Commonwealth Office (FCDO) and the Swedish International Development Cooperation Agency (Sida), and hosted within the UN Foundation in Washington, D.C.

The Insights and Outreach team’s goal is to disseminate insights and replicable models and help support standards and communities that drive digital transformation. We carry out policy advocacy and research, manage our communications, events and brand, and strengthen and manage the communities of practice that DIAL supports, including the Principles for Digital Development, a donor collaboration group called Digital Donors Anonymous (DDA), and the Open Source Center.

As part of DIAL’s mandate, we steward the Principles for Digital Development (Digital Principles). The Digital Principles are a set of nine guidelines meant to help digital development practitioners better integrates digital tools and technology in their projects and programs. In this role, DIAL encourages community conversations about digital development; curates new ideas and resources for digital development practitioners, including implementing organizations (international and humanitarian NGOs), donors, and country governments, and promotes awareness, endorsement and adoption of the Digital Principles.

One such funder is the UK FCDO’s Digital Access Program (DAP). Under this program, DIAL, working with local partners, proposes to adapt direct training resources, build a network of trainers, and develop core materials (e.g., guides, case studies). DIAL and interested local partners in Kenya will build on existing context-relevant resources and offer an accreditation program to local groups that will allow them to deliver existing and future Digital Principles trainings in their region as well as training-of-trainers courses. We hope that this project will kick-start a sustainable network of trainers in Kenya as well as build a foundation for the future sustainability of the Digital Principles’ training offering.

DIAL is seeking a Training Lead for a full-time, limited term role. S/he will have a proven training and project management background with experience in running or building sustainable training programs and business lines. Her/his role will be to develop a business model and plan for DIAL’s accredited Digital Principles trainers project; set up and manage the one-year project in Kenya; and manage monitoring, evaluation and evidence-gathering on the outcomes of the work. To accomplish this, s/he will work closely with the Manager, Digital Principles and the Director, Community to align the program with the broader Digital Principles program and with DIAL’s country-based work, including the development of a case study in Kenya as part of the same grant. S/He will partner internally with DIAL’s MEL team to ensure that DIAL learns effectively from the project and understands the likely impact and potential scalability of the approach to other settings.

This is a temporary, full-time with benefits position through March 31, 2022

This role can be based in the U.S. or UK with preference for Washington D.C.

Essential Functions

  • Accountable for developing a business model and approach for DIAL’s Digital Principles accredited trainer program suitable for piloting in Kenya under the FCDO DAP grant and for potentially scaling to other settings.
  • Accountable for identifying, contracting and managing a lead partner to deliver key program activities in Kenya, including monitoring their work, providing advice and support, leveraging DIAL resources as needed and managing all aspects of their contracting and reporting.
  • Responsible for working with local partner to develop, plan, and facilitate the Digital Principles 101 and training-of-trainer (ToT) trainings in Kenya, either for in-person or virtual options (contingent on travel guidance/status), including localizing and updating existing ToT resources for adaptation and use in the Kenya pilot project.
  • Responsible for working closely with the DIAL MEL team to ensure effective monitoring and evaluation of activities under the grant.
  • Accountable for overseeing and managing project budgets and participating in I&O’s annual work planning and budgeting process.
  • Accountable for planning and conducting regular review of project progress, managing program risks and issues, ensuring grant and contract compliance, and providing periodic reporting as required. 
  • Responsible for contributing content and insights to the Digital Principles project via activities such as public writing, podcasts, and interactive sessions; serving on committees and supporting governance as needed.
  • Responsible for ensuring alignment of the project with DIAL’s broader programming.
  • Responsible for internal and external representation of DIAL, the Digital Principles and the UN Foundation at meetings, events and conferences. 
  • Responsible for the selection and management of external vendors (e.g., management consulting firms) supporting DIAL's agenda, including vendor selection, contract pricing, quality assurance and regular reporting.  
  • Responsible for adhering to, and promoting, the use of project management standards and appropriate tools and templates as defined by standard project delivery methodologies.
  • Responsible for utilizing UN Foundation’s agreement process and systems appropriately, helping to draft and review agreements and maintaining an understanding of all agreement terms and applicable flow-downs, consulting with the DIAL Operations team.  
  • Accountable for appropriately assessing and mitigating the risks to vulnerable people posed by work under the Principles workstream. 
  • Other duties as reasonably assigned. 

Selection Criteria

  • Demonstrated background in training or capacity-building, and ideally a relevant certificate or qualification in facilitation or training, and a proven understanding of training methodologies, good practice and tools, both in-person and online.
  • Strong facilitation skills and significant experience of designing, planning and delivering effective training with diverse participants over 7-10 years, preferably in the development sector, including training of trainer programs, and ideally on digital.
  • Proven experience of leveraging data and feedback to strengthen training delivery and materials.
  • Track record of project and vendor management.
  • Experience developing business plans and models, in the context of commercial or sustainable training and capacity-building programs.
  • Background in international development and/or humanitarian response fields; hands on experience working in the global South, specifically East Africa or within Kenya, preferred.
  • Experience and comfort with public speaking, writing, and development of other online content to promote and share ideas, trends, and analysis.
  • The ability to develop and maintain strong relationships between various stakeholders and to be able to manage collaborative processes to produce results. The post-holder will need the skills to develop and maintain excellent working relationships within a distributed and dynamic team, managing a remote vendor, and supporting small facilitation teams to work together on training delivery.
  • Additional broad experience is a plus, such as (but not limited to) strategy development, advocacy & promotion, communication planning, organizational assessment/analysis, and product design/management.
  • Comfort and experience working independently and autonomously, managing multiple competing priorities and working within a team spread across time zones.
  • Entrepreneurial, with a talent for creative problem solving, perseverance, flexibility and resilience. Able to thrive in environments of ambiguity and enjoys being a thought partner on new ventures.
  • Existing professional network from a diverse set of communities and social media platforms.
  • Fluent in English with excellent oral and writing skills: able to convey complex information in a simple and compelling way that is targeted to its audience.
  • Competence with MS Office applications, including Word, Excel, PowerPoint and Outlook, is essential.
  • Workers outside of DC are expected to be available for some of the workday US Eastern Time and to travel to DC at least once a quarter (once travel resumes). May require some travel to Kenya.
  • Fun, friendly and excited to collaborate with teams.
  • Able to work under pressure and handle stress.
  • Able to meet regular attendance/tardiness policy.

Benefits & Compensation 

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

  • a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
  • dental insurance
  • vision insurance
  • flexible spending accounts
  • 403b retirement savings plan with a generous matching contribution
  • group term and supplemental life insurance
  • short-term disability
  • long-term disability
  • health club discounts
  • commuter subsidy
  • back-up care
  • employee assistance program

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.

The United Nations Foundation is proud to be an equal opportunity and affirmative-action employer. The United Nations Foundation provides equal employment opportunity to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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